FAQ

1. About Vitacines

Vitacines.com is your trusted source for high-quality vitamins, supplements, and wellness products, including vegan, halal, and kosher-certified options. Our goal is to provide premium, science-backed nutrition to support your health and well-being.

Yes! Many of our products, including VegaOmega Plus, are 100% vegan, halal, and kosher-certified, ensuring they meet a variety of dietary needs. Please check each product description for specific certifications.

2. Product Information

VegaOmega Plus is a vegan Omega-3 supplement with 15 essential vitamins and minerals, including 1000 IU Vitamin D, B-complex vitamins, calcium, magnesium, zinc, and iron. It supports brain health, heart function, immunity, bones, and energy levels —all in one convenient supplement!

Yes! VegaOmega Plus provides at least 100% of the Nutrient Reference Value (NRV) for 12 essential vitamins, ensuring you meet your daily nutritional needs.

Take the recommended daily dose as listed on the product packaging. For best absorption, take it with a meal that contains healthy fats.

Yes, our products are free from artificial colors, preservatives, gluten, dairy, and GMOs. However, always check the ingredients list if you have specific allergies

3. Orders & Payments

You can easily order online through Vitacines.com. Simply add products to your cart, proceed to checkout, and make a payment

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other secure payment methods for your convenience.

Yes! Sign up for our newsletter to receive exclusive discounts and promotions. Plus, spend £100 or more and get a FREE VegaOmega Plus supplement—no code needed!

4. Shipping & Delivery

We currently ship to the UK, Europe, and selected international destinations. Shipping rates and delivery times vary based on location

  • UK Standard Shipping: 2-4 business days
  • UK Express Shipping: 1-2 business days
  • International Shipping: 5-10 business days (varies by country)

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.

5. Returns & Refunds

We want you to be 100% satisfied with your purchase. If there is an issue with your order, we will make it right.

✅ If we sent the wrong item or there’s a mistake on our end, we take full responsibility . Please contact us, and we will arrange a free replacement or full refund .

🚫 Due to hygiene and safety reasons, we do not accept returns for opened or used supplements .

If your order is incorrect or damaged, please contact our customer support team at info@vitacines.com within 7 days of receiving your order. Provide your order number and a photo of the issue, and we’ll resolve it as quickly as possible.

6. Contact Us

We’re here to help! You can contact us via:

📧 Email : info@vitacines.com

📞Phone: 020 8049 5524

📍Address: 381 Church Lane, Kingsbury, London, NW9 8JB

Yes! If you're interested in wholesale or bulk orders, please email info@vitacines.com for pricing and details.

💡 Still have questions? Contact us anytime, and we’ll be happy to assist you!
Get In Touch

381 Church Lane, NW9 8JB

020 8049 5524

info@vitacines.com

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