Help with your order or product
Contact the Vitacines team for help with products, replacement-pad compatibility, orders or delivery. If you are asking about a device accessory, include the exact device model so we can help you find the right item.
Email us
For an existing order, include your order number and a short description of your question.
Call or message us
Before you contact us
Which replacement pads do I need?
Match your exact device model and compare the pad fitting with the product photographs. Our LloydsPharmacy Migraine TENS replacement pads are listed for that named device; compatibility with other models should not be assumed.
Where can I check delivery costs?
Review the delivery options and full order total in your basket and at checkout before paying. If you need help with a destination or an existing delivery, contact us with your order details.
I have not received an order email
Check your spam or junk folder and the email address used for your order. If you still need help, email us with your order number, if available.
Can I return an item?
Contact us with your order number and the item details before sending anything back, so we can help with your return request.
Wholesale and business enquiries
For bulk purchasing, send a business enquiry with the products and quantities you are interested in.
Contact address
Vitacines
381 Church Lane
London NW9 8JB
United Kingdom