Last updated: 7 November 2026
Vitacines is a trading name of MOJJI LS LTD, company number 07748360. Contact info@vitacines.com or 020 8049 5524 for help with delivery or returns.
UK delivery
Free standard UK delivery is available on qualifying orders of £30 or more. The minimum spend is assessed on the product subtotal before coupon discounts under our current checkout rules. Delivery charges for smaller orders and upgraded services are shown in your basket and at checkout before payment.
The UK checkout offers a 2–3 working-day service and a next-day option where available. For time-sensitive orders, contact us before ordering to confirm dispatch arrangements. Delivery estimates depend on dispatch, the selected service, destination, weekends and bank holidays.
Other destinations
Available services and delivery charges depend on your destination. Check the options offered at checkout or contact us before ordering if you need help with a destination.
Our 30-day returns policy
We offer a 30-day return period from delivery. For a change-of-mind return under our additional 30-day policy, return the goods within 30 days in a resalable condition, with the original packaging and accessories where possible. Your statutory cancellation and faulty-goods rights continue to apply.
To arrange a return, email us with your order number, the item and whether you are changing your mind or reporting a problem. For a change-of-mind return, you pay the return postage. Please keep proof of posting.
Return address
Vitacines / MOJJI LS LTD
381 Church Lane
Kingsbury, London
NW9 8JB
United Kingdom
Your statutory cancellation rights
For most goods bought online, you can tell us you wish to cancel within 14 days after receiving them, without giving a reason. You then have a further 14 days to send them back. You may inspect goods as you would in a shop; a deduction may apply for handling beyond what is necessary to establish their nature, characteristics and functioning.
Where the law provides an exception for sealed goods that become unsuitable for return for health-protection or hygiene reasons once unsealed, change-of-mind cancellation may not apply after the seal is broken. This does not remove your rights when goods are faulty, damaged or not as described.
Wrong, damaged or faulty items
Contact us with your order details and a description of the issue. We will arrange an appropriate remedy and cover reasonable return costs for goods that are faulty, incorrect or not as described. The 30-day voluntary return period does not limit statutory remedies that may apply later.
Refunds
We normally refund using the original payment method. For statutory cancellations, we issue the refund within 14 days of receiving the goods back or receiving evidence you sent them back, whichever is earlier. Where the whole order is cancelled, we refund the standard outbound delivery charge; an extra amount paid for an upgraded service does not have to be refunded.
Sale items have the same statutory rights as other goods. Nothing in this policy excludes or limits your statutory consumer rights.
Contact us if you need help with a delivery, return or refund.